If the live support has limited hours, you’d think the AI would know that and not offer it.
If there was a hold time before a human was available, you’d think the AI would know that and offer email as an alternative to holding.
I got through finally. Turned out they had humans at 6 am Arizona time.
Turns out the email saying it was on hold and the big red line saying it was on hold don’t actually mean it was on hold. This is what “Evelyn” told me:
Package is on hold awaiting for the next movement for the driver to collect and deliver it and the system shows the item will be delivered today, Is there anything else I may help you with?
Why the fuck did you notify me of that?!
Yo, I had a Bot on Experian just fucking refuse to transfer me to a real person: https://lemmy.dbzer0.com/post/33650123
They even had a fake keyboard typing sound to try mimic a human, which is even more rage inducing.
I’m still trying to figure out how to get back in my Experian account.
the “u” in AI stands for useful ;-)
These chat bots only have a limited pool of responses, to prevent them saying weird shit. They’re just looking for certain key words or things closely related to their key words that direct them to specific lines.
Company I work at has a very similar one. And it’s not likely checking to see if there’s anybody working the queue before it asks if you want a live human
I had one bot transfer me to another on fedex customer line. The second bot told me to use a chatbot on the site.
Future is awesome.
