I got through finally. Turned out they had humans at 6 am Arizona time.

Turns out the email saying it was on hold and the big red line saying it was on hold don’t actually mean it was on hold. This is what “Evelyn” told me:

Package is on hold awaiting for the next movement for the driver to collect and deliver it and the system shows the item will be delivered today, Is there anything else I may help you with?

Why the fuck did you notify me of that?!