80 points

(IT support) I actually don’t know where that random setting in your application is, I’m just really fast and good at guessing from doing it a million times in applications I’ve never heard of before.

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22 points

Similar to that, just because someone works in IT, doesn’t mean they can fix your computer problem. I’ve worked with a lot of developers who were great coders but couldn’t resolve networking or random OS issues.

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7 points

I’m a developer. Most of the time when I contact IT it’s because they broke something I rely on, like our vCenter appliance or network communications between some Linux appliances with static IPs.

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2 points

Oh yes. I support a lot of developers, and being a good programmer is not the same as understanding networking in a corporate environment or even knowing anything about printers. That’s why I’m needed 😃

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73 points

no one QA’d this AAA game

Actually, that game breaking bug was caught weeks ago by QA. Unmoving deadlines set by upper management meant that a fix couldn’t be made in time for the content schedule.

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14 points
*

Also, by the time the game has been released for 1 hour, the players have already racked up more playtime than the full QA team could reasonably achieve throughout several years of development (and for most of that time QA were playing an older version…). So, if your game has a lot of player choice, randomization, simulation, complex systems, chances are the players are seeing things that QA never did. And then the players wonder how QA could miss such an obvious bug.

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5 points
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I’ve mothballed multiple RCs from finding P0 issues by pure chance. In my experience, 90% of bugs are already caught by QA, 8% were isolated bugs that would realistically never get caught in QA, and 2% just slip through.

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3 points

That’s why bugs can be labeled “in shipped version.”

They know. It’s just they balanced it against everything else and it wasn’t worth spending time on or delaying the game for.

I won’t say that it’s purely a AAA problem, but it’s harder to excuse there.

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47 points

“IT is mainly introverts doing mysterious stuff no one understands”

It is a very cooperative field where everyone has different roles with different responsibilities, but everyone has a vague idea what everyone else is doing. Most of the time is spent making sure everyone else can also use the systems you build, not just yourself.

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43 points

That the folks in IT have any sway over microsoft or facebook’s ui plans.

NO Karen, I can not make Teams go back to the way it used to be. No matter how many times you ask.

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38 points
*

That IT people can pretty much fix anything like TVs, HVACs, stoves, water heaters, fridges, toasters, rice cookers, and many more.

Just because we work in tech, doesn’t mean we can deal with every technology known to mankind.

And no, we’re not certified electricians.

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13 points

I think that comes from the fact that a lot of people got into computers by learning to take apart and fix things like that.

That, and the general populace has fuck all for troubleshooting skills.

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6 points

The error on the screen tells you exactly what is wrong in plain English… But you got impatient and clicked past it.

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6 points

(Unless the dev happened to not write the error messages, then you’re fucked or pay money for support)

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4 points

I had a lady I was helping with tech support ask me about her lightbulbs. I just told her I didn’t know the answer. She said “well you should know, it’s electronic.”

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4 points

Sounds about right.

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4 points

TVs, HVACs, stoves, water heaters, fridges, toasters, rice cookers,

Lol, rocket scientists wept

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4 points

I mean… they’re not rocket science…

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2 points

…not exactly brain surgery!

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1 point

As a certified electrician, this logic also works the other way. I wire things. I don’t know why your PC won’t boot. Yes your computer uses electricity, but this is not my professional forté.

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