cross-posted from: https://lemmy.world/post/16725859
Rule
Alt text: a text post that reads: Work in retail long enough, and you’ll eventually realize the rules for dealing with Customers are exactly the same as dealing with the Fae:
- Avoid eye contact.
- Never reveal your full name.
- Accept nothing They offer you.
- Never verbally agree or disagree with anything They might happen to say.
- To apologize is to acknowledge a debt owed.
- Under no circumstances are you ever to thank Them.
- Remember that They are incapable of reading signs in human languages.
Is that a US thing? Not here atleast.
This is the reason why retail is dying.
I’m trying to come up with a dialogue that follows these rules, but it gets weird fast.
You ghoulishly sloush around the aisles, avoiding eye contact at all cost, but still a customer talks to you:
C: “Hi, excuse me. I’m looking for tomatoes.”
You: “We are out for today.”
C: “Oh, that’s unfortunate.”
You: “” (still avoiding eye contact)
C: “Well, how about I come back tomorrow?”
You: “There will be a new shipment of tomatoes by tomorrow.”
C: “Okay, great! Then I just come back tomorrow?”
You: “If you come back tomorrow, there will be a new shipment of tomatoes.”
C: “Are you alright?”
Avoiding eye contact, you silently slither away.
I mean, that might be true if you don’t have any customer service skills. I did my time in food service, retail, and hospitality and I was good at my job because I broke pretty much every one of those rules.
