So here’s the thing, really: there’s a lot of companies that make good hardware.
The problem is there’s not a single remaining AIB that has above shit-tier support if something goes wrong. They’re all fucking awful to deal with, slow, and just suck. See: the recent ASUS support kerfuffle, except it’s not just ASUS so much as every vendor in those same spaces.
EVGA is missed because their warranty support team was fucking stellar in a universe of otherwise wet diapers.
Asus made me handwrite a note with a picture of the card in the computer in frame, and the box and receipt, just to register the warranty.
Assholes.
Gamer’s Nexus is pushing for ASUS to have better support across the board. Their theory is if a leader in the industry does it, everyone else must naturally follow. I’m personally praying for their success.
Yeah, I hope they do, but I’m hardly confident they will.
Part of ASUS’s (and most everyone else’s) problem is they don’t do support, a 3rd party they contract with does.
So you have the stupid shit that happened, where the 3rd party company tries to get extra money out of you for repairs you don’t need, because it’s directly going to help their bottom line.
It’s some fucked up priorities: ASUS wants the cheapest vendor, and the cheapest vendor is going to try to find any other way to get extra money beyond contracted rates for repairs.
