So this is pro-self checkout? Why would you be pro self checkout? Besides the extra time and effort for the customer to check out if they have more than a couple items, I recently read an article saying that even for the companies they haven’t worked out: besides the problems and delays they cause where they have to provide employee assistance anyway (“Unexpected item in bag”, etc), they’ve lost more to theft and are having to spend more money on adding more anti-theft tech, etc. One company they interviewed is phasing them out.
(edit after reading some comments) The article also talked about people getting in trouble for accidentally not getting something scanned.
Wait a minute, do you mean to tell me that the mighty MBA class are actually just short-sighted, trend-hopping, avaricious shitbags?
Yeah, if you can’t pay people enough to notice and/or care if I steal from you, I get to steal from you. Them’s the rules.
“If you aren’t able to stop me, I get to rape you. Them’s the rules.”
That’s how fucking stupid you sound.
Why would you be pro self checkout? Besides the extra time and effort for the customer to check out if they have more than a couple items
In what alternate reality does self-checkout take more time and effort?
- If you go to a cashier then you have to wait in line. At my local supermarket there is one cashier vs. 16 self-checkout machines. Even if you go at an extremely busy time there is almost always a self-checkout machine available.
- With self-checkout you simply scan the items from your basket and put them in your bag. With the cashier you have put all your items on the conveyor belt, wait for them to be scanned, then put them in your bag.
- If you have more than a few items you simply grab a hand-scanner or just use the app on your phone and scan the items as you put them in your cart. Then you just go to a self-checkout machine and pay. No unloading the cart at checkout, you just pay and take your cart to your car.
the problems and delays they cause where they have to provide employee assistance anyway (“Unexpected item in bag”, etc)
What do you mean unexpected item in bag? The self checkout machine can’t look into my bag.
The article also talked about people getting in trouble for accidentally not getting something scanned.
Never seen that happen. You get random bag checks before you pay (so at that point it’s technically not theft). If you missed something, they simply re-scan all the items and you pay the correct amount, that’s all.
In the name of theft prevention and legal compliance, they do not give self checkout customers the same powers as actual cashier employees:
- Self checkout customers cannot verify their own age for age-restricted items.
- Self checkout customers cannot scan something and report the number of duplicates (e.g., scan a can and punch in that you’re buying 8 of them).
- In most stores, self checkout customers are policed by the system to make sure that each item is placed onto a scale that weighs everything, and stops the process if weights don’t match up.
- The ergonomics and flow of self checkout doesn’t allow for a conveyor belt style rapid scanning, because a self checkout station is a tighter space and tends to require bagging as you scan, instead of scanning and bagging separately and independently.
- The frequency of produce code entries means that customers tend to be much slower to enter foods that don’t have bar codes.
As a result, self checkout tends to be slower for customers who have more than 20 items. That might be offset if there’s a longer line for regular cashier, but if there’s no line the employee cashier is much faster.
Self checkout customers cannot verify their own age for age-restricted items.
Age verification happens asynchronously and causes zero delay for anyone who doesn’t look like a teenager. The employee overseeing the self-checkout gets an alert on their tablet-thingie, they take one look at me and press approve. You can just keep scanning items while this happens. Usually the ‘your age may be checked’ alert disappears within seconds.
Self checkout customers cannot scan something and report the number of duplicates (e.g., scan a can and punch in that you’re buying 8 of them).
They can where I live.
In most stores, self checkout customers are policed by the system to make sure that each item is placed onto a scale that weighs everything, and stops the process if weights don’t match up.
I’ve never seen that, and I’m not aware of any supermarket chain in my country that does this.
The ergonomics and flow of self checkout doesn’t allow for a conveyor belt style rapid scanning, because a self checkout station is a tighter space and tends to require bagging as you scan, instead of scanning and bagging separately and independently.
The conveyor belt slows things down. You take an item out of your basket, scan it and put it in your bag in one go instead of it being two separate actions. You’re only handling each item once instead of twice. Besides, if you’re planning to get a lot of items you scan while shopping, not at checkout. You get a portable scanner, put it slot on your cart and just scan each item as you put it in your cart.
As a result, self checkout tends to be slower for customers who have more than 20 items.
If you scan while you add items to your cart it takes less than 10 seconds to check out, regardless of how many items you have
That might be offset if there’s a longer line for regular cashier, but if there’s no line the employee cashier is much faster.
My local supermarket has a grand total of 1 regular cashier, versus 16 self checkouts. If you go during a busy time you have to stand in line. Since the regular cashier is basically only used by people who don’t want to or can’t use self-checkout for some reason (that is: usually elderly people) this line doesn’t move very fast.
When it’s a quiet time of day there often isn’t a regular cashier at all and you have to ask the person overseeing the self-checkout who then has to call someone to help you out as they cannot leave the self-checkout isle unattended so you end up waiting for a cashier to arrive.
Self checkout is always faster, by an order of magnitude.
From my personal experience, scanning things by yourself instead of more experienced cashier is somewhat slower (maybe 20-40% for large amounts?) for reasons you provided. The thing is, you don’t have to replace one cashier with one self-checkout, instead you may put like 5 of them and assign one employee to supervise them and solve things that need intervention like verifying age. Also when not in use (low amount of customers) they probably cost tiny fraction of employee’s wage. Idk about thefts though.
Self checkout isn’t supposed to be for more than 10 or 15 items in most stores… obviously it would be less convenient in those cases.
I just like the feeling of privacy. When the staff redirects customers to the cashiers because there’s less queue than at the self checkout, I pretend not to hear with my headphones on.
I only prefer self checkout when I’m buying rubbers and lube. Anything else I’d rather have the checkout person scan and bag for me.
If you have social anxiety, the checkout person conversation is one of the easiest interactions for you to practice those skills on. “Hello, here are my items, thank you” is about the gist of what’s necessary.
Oh I have absolutely no social anxiety, I just prefer to keep what I’m buying to myself when I can, rubber or not.
Same. I’m one of the few people that prefers self checkout. Covid was a magical time for me while grocery shopping. No one awkwardly had to smile after eye contact, everyone gave space and avoided each other, just get in and get out without ever taking out my headphones. Self check out is always faster where I’m from too.
As a hermit forced to live and work in the modern world, COVID is the high I’ll never get again.
Because the store is packed, they only have 2 cashiers on shift and I want to go home.
It’s almost as if they do underman the tills on purpose to force people to do the checkout work themselves for free …
For me it’s not the time spent at the checkout that matters, it’s the time spent waiting at the checkout. Also over here cashiers don’t bag your items for you, so you have to do that anyway
Also also, they have these really handy hand scanners over here so I can already bag my items while I’m walking through the store, and then the only thing I have to do at self-checkout is hand in the scanner and pay for the groceries. That is genuinely a lot faster than normal cash register shenanigans.
