14 points
Do what I do. Tell them to hold on while I look it up. Put the phone down for 10 mins. Then after 10 minutes tell them the answer. Make it longer and longer until they bug someone else.
2 points
Or hold his hand through looking at the reference material. The first time, be very nice about it, being sure to conceal any impatience. As time goes on, hint more and more that he should know how to RTFM.
2 points
That never works. This kind of person doesn’t look it up because calling you is less work for them, not because they couldn’t look it up.
1 point
