Being nice to people makes them happy to be around you.
“Langer demonstrated this fact by asking a small favor of people waiting in line to use a library copying machine: “Excuse me, I have five pages. May I use the Xerox machine because I’m in a rush?”
The effectiveness of this request-plus-reason was nearly total: Ninety-four percent of those asked let her skip ahead of them in line.
Compare this success rate to the results when she made the request only: “Excuse me, I have five pages. May I use the Xerox machine?” Under those circumstances, only 60 percent of those asked complied.
At first glance, it appears that the crucial difference between the two requests was the additional information provided by the words “because I’m in a rush.”
But a third type of request tried by Langer showed that this was not the case. It seems that it was not the whole series of words, but the first one, “because,” that made the difference.
Instead of including a real reason for compliance, Langer’s third type of request used the word “because” and then, adding nothing new, merely restated the obvious: “Excuse me, I have five pages. May I use the Xerox machine because I have to make some copies?”
The result was that once again nearly all (93 percent) agreed, even though no real reason, no new information, was added to justify their compliance.”
Excerpt From Influence Robert B. Cialdini, PhD
I managed to skip the entire line at Ohare security screening by just walking past people waiting patiently while I repeated “sorry, plane is boarding, excuse me, boarding, pardon me…” etc. Nobody bothered objecting and got out of the way for me.
My incoming flight was delayed, and immigration took forever, so once it was time to get to my connection the plane had started boarding. After security I had to run, and I got to the gate just in time.
A good retail one: don’t say “sorry for your wait.” Say “thank you for waiting” or “thank you for being so patient”.
Something to do with… it makes people feel good about themselves if they think they’ve done something for you, which in turn makes them more likely to keep being patient.
This works with signs, too. “Keep off the grass” is the least effective, followed by “please keep off the grass”, with “thank you for keeping off the grass” being the most effective.
I’m pretty sure this is more likely to make me walk across the grass though - it feels like they’re assuming what I’m doing, which feels offensive enough for me to make sure they’re wrong about it.
Yup. “Thank you for keeping off the grass” is presumptuous. It presumes that I have kept off the grass and/or will keep off the grass. And that kinda makes me want to stomp all over the grass.
So similar thing I learned in sales. I avoid using the word “help” because if you ask something like “is there anything I can help you with”? The word “help” subconsciously makes them feel like you are implying they are weak, vulnerable, and need assistance. Where as if you ask them “is there anything I can do for you”? The word “do” has a more positive connotation and implies that you are offering a service or a gift, which more people are likely to agree to.
I often don’t like it when customer service people say this to me if I have been waiting to resolve an issue that is the company’s fault, because my waiting is barely a choice; the company screwed up and now I am ‘forced’ to spend time getting it resolved.
Only apologize or thank me when it’s personal and sincere. (The size of the business matters a lot in if the apologies or thanks feel genuine.)
I might be in the minority, but it is painfully obvious and pisses me off when companies do this. I’d much rather get an apology than a comment on my own emotional regulation while taking zero accountability. They’re basically saying it’s my fault for being annoyed.
I don’t think a retail manager would appreciate, “Thank you for remaining calm as your car took unexpected damage” over “I’m sorry I hit your car,” so why do they think I’d prefer the former for them making me wait?
I can get people to tell me their life story and trauma within 10 minutes of meeting them.
Someone tell me what psychology trick I’m doing so I can stop doing it!!!
I have no idea why but this happens with most people in my family and we can even trace it back to my great grandma.
I think it does come down to listening actively, but also by sharing a sense of openness and vulnerability. When you’re honest about yourself with others, they’re more likely to be honest with you.
u/Sharkeatingbreakfast
Autism is genetic, and many undiagnosed autistic children will become much harder to diagnose as adults because they will over adjust from their social awkwardness and become incredibly active listeners.
They’ll often be told they’re “easy to talk/open up to” because they maintain great eye contact, nod along and give little responses throughout a story.
I’m not saying you’re autistic necessarily, but the experience you’re explaining is one that I’ve had and many people I’ve known have had
I’m not saying you’re autistic necessarily
Lmao you don’t have to.
So all I gotta do is cure this gosh-dang autism and people will stop?
I get this too! I don’t judge them, I listen because they’ve probably been wanting to do that for a long time. Another thing that happens with me is that “tough” types will approach me and start acting really friendly with me, whereas with other people they’re always angry and intimidating. I think there’s something about me that’s really disarming but like you, I have no idea what it is!
When in an argument, wait for the other person to stop talking then maintain eye contact and say nothing. They’ll feel the need to fill the void and keep talking after a few seconds, but this move throws them off balance and helps calm them down. Also works great with angry customers at retail jobs.
Also, when you suspect someone is lying to you. After the silence, they’ll often try to cover up the lie because they suspect you’ve figured them out.
