Computer Science is no more about computers than astronomy is about telescopes
Edsger W. Dijkstra
Pro tip: whenever a relative asks you to fix their computer, wipe everything and set up Linux for them. That’ll teach em.
I just tell them that I only deal with Linux and that is usually enough to dissuade.
I haven’t used Windows personally in about 15 years and professionally in about 10. I’m pretty useless on anything newer than XP. I even got my wife to switch over to a Mac Mini because at least that has a Unix-like OS and she can still do her audio work on it (in fact, better than a Windows system because their patch QA is light-years ahead of the MS “fuck it, it’ll break some systems but we’ll get that next patch Tuesday” approach).
That’s not to say that I like Apple. I just dislike their OS less than Windows.
Computer science has absolutely nothing to do with support, they are totally different fields with totally different skill sets.
Most programmers I’ve known would be garbage at support and most support staff might be able to do some scripting but sure as hell aren’t coders.
My answer is usually “I don’t use computers the same way you do, so I probably won’t know what you’re talking about.”
People need to understand the difference between computer science, information technology, software engineering and Tech Support
Computer sciences is mathematics, software engineering is programming, IT support (I’m including infrastructure and infosec here) is making sure that computers run fine for the employees needs.
Generally, but I am likely missing some stuff:
Computer Science: The underlying theory around making efficient computer software (I would consider the hardware side computer engineering)
Information Technology: the process of managing computer software and hardware systems for an organization
Software Engineering: the process of developing software including writing code, prioritizing features / bug fixes
Tech Support: part of IT. Troubleshooting and resolving issues with an organizations hardware and software systems