Edit: at risk of preemptively saying “solved” - disabling the QoS on the router bumped the desktop browser speedtest from the ~600 up to >950Mbps.
My internet plan with my ISP is for 1000 Mbps. This is far more than I need almost always, but it is what they say I am paying for. However, I can’t get any speed tests to read more than ~650 Mbps, which is around about what my old package was.
My router itself has a speedtest functionality and that is what I’m getting off of that. As I’m writing this post, I did a speedtest on my wired-in desktop and got ~590Mbps on speedtest.net.
One thought I had was that maybe the ethernet cables themselves are the limit. All of them say ‘cat5e’ (actually, just checked and the modem-to-router is cat6), though, which should be 1000Mbps, yea? I swapped out the cable from the modem to the router once and got the same speed with the new ethernet cable.
Maybe the router is just too weak? Well, I used iperf3 between two desktops that are both hardwired in and I got ~940 “Mbits/sec”. Unless I’m messing up the unit conversion (which I certainly am annoyed by the difference between “megabytes per second” and “megabits per second”), that is the 1000Mbps that I’d expect to max out the ethernet cables. So, since those two machines are going through the router, it doesn’t seem that the router is the bottleneck for my speed to the great outdoors.
The modem? The modem’s specsheet says it can do 2.5Gbps (well, actually I assume there is a funny typo - it says “10/100/1000/2500 Gbps RJ-45 port”, but I don’t think it is doing 2.5 terrabytes/bits per second). The little led on the modem is lit up the color for “an ethernet device is connected at 2500 Mbps”.
So, should I start hassling my ISP about my missing 350 Mbps? Is there some other obvious thing I should test before I hassle them? I certainly don’t want them to say “have you turned it off and on again”? (once I wrote that, I did go and unplug the modem and router, stand around for 30 seconds, and then plug in the modem and then the router. after I did that, I got one speedtest from the router at 820Mbps, and then the next two tests are back to ~550).
Edit: I do not have fiber, I have a coax cable coming into the house. The person trying to sell me fiber said “your current internet is shared with the neighbors”.
I would do one last speed check at an off-peak time (if you haven’t already) and then bug the ISP about it
Worth noting that I’m sure your plan is “up to 1000mbps”. They always use the words “up to”. The speed you are paying for is the maximum you can get, not the minimum that they guarantee you will get.
Also worth noting, if you call their tech support about it every day, you’ll have wasted their time and money.
Tons of good advice here - I personally use speed.cloudflare.com for QOS issues as it will do a few different sized tests.
If you want to avoid back and forth with the ISP you basically need to single test every part of the chain. Your side Coax, Modem, Router, Cable, Device.
Connect directly to modem on 2 different devices and 2 different cables. Since your intranet speed test seemed ok maybe not much concern here, but this is for the ISP. They will ask you to use another device, another cable. If you see same speed diff across that then you maybe have a good case for them to help diagnose.
Check for splitters, or other coax hops on your end of the line. If you don’t have other coax things like TV then just remove those. If speeds are good direct on modem, then it’s likely your router. Not sure what its specs are but many consumer routers are just not up to the task of how many clients a home has these days. You can maybe test with just one thing running on the router, if there is a lot of other traffic going its speedtest may just be slow on both ends.
I myself have gone through this struggle of latency, and poor sporadic performance, upgraded to more enterprise level gear, separate router, switch, and AP to split compute and traffic more effectively. For me this lowered my overall ping, and I typically always see at or > then my advertised speed but that of course if very location/ISP/time of day dependant.
tl;dr: Test everything, prove its the ISP end, then they will help you diagnose and figure it out, if not time to upgrade
The best way is to set up iperf between your circuit and another circuit. You’d be testing between two hosts on the same network, so you should get the full speed.
Testing to any sort of internet speed test is testing things your isp has no control over. Once you connect to something not in their network there’s no telling what type of speeds you’ll get.
