If you’ve felt your burrito was smaller than it should be, smaller than in the commercials, the CEO agrees.
The food is always ice cold too.
I wonder how bad their financials are if the CEO is publicly speaking out about this problem.
Chipotle used to be my favorite restaurant, but the last time I ate there was probably 2019. It just stopped being worth the effort of trying to get a full bowl.
I stopped going there after they required ordering via their app. Not sure if that was a policy everywhere or just around here. I use apps to order at a lot of places, but I’d tried using the Chipotle app previously and found both smaller portions and that their error rate was higher than I was willing to deal with. If I can’t walk in and watch my order being made so I can make sure it’s correct, sorry, I’ll go somewhere else.
Was that during COVID? I regularly eat Chipotle around the US and I’ve never encountered this requirement, I always order at the counter so it is fresh.
Yeah, that’s when the requirement started. I’d tried the app before that and that was when I decided I wouldn’t use it. They kept the policy around long enough for me to completely give up on them. Not actually sure if it’s still a thing around here. Not super urgent for me to find out. I go to Pancheros now for a quick service burrito analogue.
I remember that chipotle was the restaurant for college campuses. Early 2000s and into the 2010s. But then…it became shit.
Other companies came in and they were better and cheaper.
Now I only go to Chipotle when I’m on the road and literally can’t find a better place. Hell, I’ll go to McDonald’s before I go to Chipotle.
They fell so hard.
The link is about something else. Does no one actually click the links anymore?
Edit: The link is a video for me when I click it: something like cbsnews.com…master.m3u8. Seems to be issue with my app. Sorry about that.
I don’t eat at Chipotle but I respect the CEO for admitting it.
Why… These allegations been around since at least 2021…
He is only doing this because all the negative attention they got recently on youtube with million plus several exposes…
This is limp dick PR after they got caught
? Most companies would never address it.
Celebrate positive while not forgetting the negative.
“We certainly know consumers are more wary — and weary — of pricing and we’re going to continue to be consumer-led in our pricing decisions as we look forward to 2024,” Chief Financial Officer Ian Borden said.
Clearly they realize people are getting serious about voting with their money. And they don’t like it.
There is a lesson in there folks.
At least those folks get some food. The chipotle near me tells people to order online and then does nothing until hours after the food was due and people complain.
