That’s all well and good, but many of these Windows machines were headless or used by extremely non-technical people - think tills at your supermarket or airport check-in desks. Worse, some of these installations were running in the cloud, so console access would have been tricky.
Funny you should mention people at the airport. I work at the airport, but not for Fronteer. My sister was flying on thursday, and nobody could get a boarding pass printed. When I came down, thinking my sister was throwing a tantrum over nothing, I see a line longer than a football field. When trying to ask a Fronteer employee what happened, he just threw his hands in the air and said “I DON’T FUCKING KNOW, OK??? NOBODY KNOWS WHAT THE FUCK IS GOING ON!!! YOU SEE THIS??? YOU SEE THIS SHIT??? YOU THINK I’M JUST DENYING PEOPLE FOR FUN??? WHY DON’T I GO GRAB MY TRIDENT, AND I CAN STAB ALL OF YOU OVER AN OPEN FLAME!!! BECAUSE I’M THE DEVIL, RIGHT??? RIGHT??? THAT’S WHAT YOU’RE SAYING!!!”
And all I said was “Hey, my sister is flying today and…”
You think THAT guy is going to sit there and reformat a PC, or restore PC snapshots to previous update? He’s the kind of guy who SHOULD BE smoking weed at work. This platform is very tech savy, but they often forget that a very very small percentage of people hold their PC knowledge. Now what would happen if I threw a tech savy person into an auto garage, and told him to replace the gaskets of an engine. Would they know how? Would they enjoy a room full of mechanics laughing at them?
I’m not saying you specifically. I’m agreeing with you. I’m just adding to your point to an audience that I think sometimes misses the forest through the trees.
The cloud systems would have been a problem. Any local systems, a non-technical user, could have easily done because their IT department could simply tell them, turn on your computer, and when it gets to this screen with these words, press the down arrow key one time and press enter, and your computer will boot normally.
Their willingness to do it would primarily come from the fact that they have a job to do, and if their co-workers are doing their jobs because they followed the instruction and they are not, then the boss is going to have a nice look at them.
You clearly haven’t worked a help desk if you think even those simple instructions are something every end user is capable of or willing to do without issue.
I guess I had really good colleagues. I was the network administrator for a small not-for-profit organization and the only time people came to me with computer problems was when they had tried the things that they knew worked first. If the obvious answers did not fix the problem, then they would bring it to my attention.
