Musk is SpaceX.
He’s the frontman, even if Shotwell is the CEO now she’s made some of the absurd claims I’ve referenced.
And SpaceX as a company, its developed products, fall laughably short of its promises, of its marketing.
The rest of the Space industry, generally, is no where near as bombastic and obviously full of shit, instead preferring to develop and operate without grandiose media/public performances.
There is a saying in business: Under-Promise, Over-Perform, or Over-Deliver.
SpaceX does the opposite of this.
Like it or not, the industry would still be worse off without the idiotic claims. The idiotic claims pushed the industry forward. You want to make a bulleted list of all the things you dislike or you perceive as failures and drawbacks, fine, go ahead. There are just as many positive bullet lists that could be made.
There is a saying in business: Under-Promise, Over-Perform, or Over-Deliver.
SpaceX does the opposite of this.
It literally doesn’t matter though: everyone and their mother are buying falcon 9 or heavy launches. SpaceX accounts for almost 90% of the world’s launched upmass. They are simply the cheapest most reliable option out there and it is not close. The only reason not to fly on a SpaceX rocket is national security or wanting to keep your own domestic launch industry alive.