It. Is. Never. Enough.
You paid hundreds of dollars for a new monitor, but it doesn’t matter. More ads, more profits.
I hate it.
Sounds way more interesting than most IT work as well. I’d definitely rather do some investigative work like this than a typical parade of password resets, email assistance, and software installations.
Hands you a random laptop.
“The thing doesn’t work.”
Refuses to elaborate and leaves.
I had to ask a helpdesk for a 2fa reset once. Intrestingly, they didn’t make me identify myself except for first and last name. Not sure what point the 2FA has if it’s that easy to remove.
Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?
They do have the phone number on record, so I guess that’s what they did. More likely though they didn’t even check. They made no ticket either, just reset it in the course of an around 3 minute call.
