Boomer uncle literally drives his electric bill payment to the local office to pay it when they have a perfectly fine online portal.
Same exact response ‘that’s someone’s job’ like the employee actually has a say.
There’s no justification from a pure convenience standpoint, but I could respect the pettiness if the electric company ran their shit like one local government office in my hometown, where there was this small annual fee they charged like $9 for…but then to pay it, you could either mail in a check, hand deliver cash or check or card…or pay online…where they added a $5 “convenience fee” to a sub-$10 payment.
You bet your ass that I paid that shit in person every year, in loose change, and requested a receipt (which they had to write up manually because they didn’t have a system to process and print one).
I live by this philosophy
If you charge me more to make both our lives easier, I will make both our lives harder out of spite.
It will cost you more than the fee you tried to squeeze out of me, and I will have spent nothing.
My city’s water bill went from a free online portal to a shittier one with a fee. I pay it by check now out of pettiness.
Most corporate bill portals I’ve personally used were terrible and charged me a significant convenience fee for using them.
Well, the funny thing is… it IS somebody’s job, and they get paid for it. There more they push “self service” the less workers they’re hiring and paying wages to, and the more your ever-increasing grocery bill just goes to pad some executive’s bonus so they can buy a bigger boat or whatever.
