that’s exactly the point. WM mgmt sees that as a win. every employee has a queue depth they can complete in x time, be it customers they help or tasks they complete.
if you can’t complete the minimum queue depth according to WM you’re pulled up for a performance eval and eventually fired.
Mgmt doesn’t want to hire more people because “home office” provides a bonus to mgmt to keep operation costs low. at “performing” stores this can be as much to go out and buy a new car.
so the next time you’re waiting in line for an hour at WM ask to speak to the store mgr directly, or better yet ask for the contact details of the district mgr. enough complaints and that store is marked as “non-performant” and the store (and mgrs) will be pulled up for a performance eval.
But in the end won’t it be the cashiers who will suffer/be blamed, instead of management hiring another one to help carry the load? I mean, even if you ask to speak to the manager, and wait for them, and say, “obviously you’ve understaffed this shift, so you need to open a register yourself and start ringing people up, you can start with me,” they are just going to blame the poor cashier who got stuck with Grandma’s coupons and check-writing or whatever. Or if they are decent, they’re already working a register, and it’s someone higher up who refuses to hire more staff, despite having a “ghost job offer” that sits out there to look like they’re hiring.
