Who is surprised?
6 points
True. Most people wouldn’t know how to install windows. They use it because it’s preinstalled and works. It’s a lot of risk for the average user to attempt an install from media even if it’s well guided. There’s also the roadblock of having media for local backup and the migration of personal data to cloud obfuscating the access to the data even further.
It’s hard enough to get professionals to rtfm.
