D2’s problem is different. To succeed critically they needed to produce The Taken King or The Witch Queen every content cycle, but there’s no way to do that except release only once a year — but they wanted to release every 3 months, so they made shitty DLCs that everyone mildly disliked and hyped them up so people actively disliked them on release.
Then the shitty mini DLCs began cannibalizing the dev, time and monetary budget from the main DLCs and it fell into a downward spiral.
Yeah that wasn’t great but I think it was the part where they literally deleted a bunch of the story so you either bought the DLC or wandered the maps aimlessly killing stuff that really broke any good will left.