No, they were (presumably instructed to be) really weird about orders, after they changed the menu.
There’s a subway at work, I go 1-2/week, had been the same staff for long over a year when it happened. I asked for some chicken sub with a different cheese than the one on the menu, or something to that effect; was told I needed to get the ‘build your own’ to substitute.
After that silly nonsense, I realized you could do whatever customizations you want when ordering in the app +use coupon codes repeatedly.
Yeah no, still never had that happen to me. They always ask what kind of cheese I want, any veggies, however I want it. I go to subway frequently, and many different locations. Try a different one.