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5 points

I honestly don’t check my work email at all unless I’m expecting something. Like 95% of the stuff there is crap from corporate (person X in dept. Y is retiring, make sure to fill out that survey, etc), and if it’s important, someone will mention it in our team meetings and I’ll search my email for it. All of our real work happens on Slack (so #2), so we pretty much never go beyond #3.

This certainly varies by company and role, but at least for mine, emails are where you send something if you want to say you sent it, but don’t actually want to follow up. So if we have a transient issue with one of our cloud services, I’ll email their support department and consider the matter resolved. Maybe they’ll fix it eventually, maybe they won’t, but it’s not worth my time to actually follow up. But if they do respond, that’s pretty cool!

That said, if your company culture is to respond to emails quickly, then that’s different. I’ve just never worked at a company or role like that, all of my actual work is over IM or meetings.

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4 points

I mean, again, I wouldn’t classify my personal expectation of a week or two to be “quickly” by a long shot. The usual offender here would expect me to respond to any communication channel, about anything, within minutes or hours. The company culture doesn’t really set any explicit expectations about email other than it shouldn’t be a channel for super quick communication.

To me in most of the cases I deal with, it’s a common courtesy issue. Questions about a major product that millions of people use in production shouldn’t be ignored, but they often are. If I sent the emails as Slack instead, it has historically been even worse of a problem because they are usually in a meeting and forget to come back to it later.

emails are where you send something if you want to say you sent it, but don’t actually want to follow up

If that were remotely the case, I’d never even check my email. That’s an odd standard to have, imo.

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-3 points
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Then that person is a hypocrite. If they’re expecting responses quickly, but using a medium that’s not designed for fast responses, that’s on them and you should tell them as much.

because they are usually in a meeting and forget to come back to it later

Then ping them again. If it truly is important enough to send an IM over, it’s important enough to follow up after a couple hours.

I’d never even check my email

And that’s why I and pretty much my whole team doesn’t check their email very often. Occasionally there’s something interesting or useful, but almost never. Email is there to broadcast messages to the group that don’t fit nicely into an IM, and they’re usually accompanied with an IM to the group to look for that email.

That’s how every company I’ve worked at has operated. I’m not in sales or customer support, so it’s really not part of my job expectations to deal with email. If something needs to go to another department, it’s probably above my pay grade anyway, so I’ll ask someone else to handle it. I manage a team with almost zero interaction with anyone outside our group, and whenever I need to do something over email, I get explicitly asked to do so (e.g. I had to submit some paperwork for one of my employee’s immigration work, which I did follow up on promptly over email).

We do family reunions every year as well, and those are organized on email, but my parents send a text whenever there’s something important there (e.g. voting on where to go, what to do, etc). I pay attention to the email for the next couple weeks until things get resolved, then I go back to largely ignoring it.

I’m trying to do better about it, but honestly, there’s almost zero repercussions for ignoring it. The things I’ve missed are miniscule to the amount of time I’ve saved by ignoring it.

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4 points

You apparently live in a world where email shouldn’t exist and almost doesn’t. Even as a software engineer who rarely does anything important via email, I do not come close to living in that same world as you.

As for telling someone high in the company that they are a hypocrite, so much easier said than done.

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1 point

Also I find it a bit perplexing that you seem to suggest all emails carry the same weight (and that weight is nothing?). Within half a second I can easily look at a new email and tell if I can ignore it because they are sent to hundreds of people and doesn’t require my attention. In the same half a second I can tell if it’s from an individual, clearly making it something I should look at.

Maybe you’re so averse to email because you get far more of it than I do? I have a couple folders for automated notifications that automatically get sorted, but excluding those I probably only get like 30 work emails a week. Even after a vacation it’s not a lot of effort to go through the entire inbox.

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