You are viewing a single thread.
View all comments View context
10 points
*

The mandatory warranty for any product in the EU is 2 years

I don’t know a lot about EU policies. In Australia, products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge), including advertised features or features a sales rep told you about, regardless of the warranty period. A company removing features only three years after purchase would absolutely qualify for a refund or replacement.

I think Australia’s policies are stricter than the EU though. As far as I know, Australia is the only country where you can return games on Steam if there’s a major bug, even if you’ve had it for months and have hundreds of hours of game time. Valve got sued by the government and fined AU$3 million because they tried their “no refunds after 2 hours of game play” approach in Australia, which is illegal there (you can’t have conditions like that on refunds if the refund is for a major issue). https://www.pcgamer.com/valve-posts-a-notice-about-australian-consumer-rights-on-steam/

permalink
report
parent
reply
5 points

products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge),

I never heard about anything like this in the EU. If my fridge or washing machine breaks after 2 years and 1 week I have no legal claim towards the manufacturer.

Actually most big electronic retailers try to sell you additional warranty with the product you buy. So you pay extra to extend warranty to 5 years.

I like the Australian aproach better, though.

permalink
report
parent
reply

Technology

!technology@lemmy.world

Create post

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


Community stats

  • 18K

    Monthly active users

  • 4.9K

    Posts

  • 87K

    Comments