2 points

that is pathetic, seriously))

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98 points

On Contact the European Union page, it links to the EU’s facebook page.

Just what are they doing…

Edit: if you have a minute, do fill out the contact form to suggest alternatives, complain, or raise concerns.

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51 points
*

That’s horrible and a conflict of interest too (as they’re making themselves dependent on a company they are regularly fining for billons of euros) but also totally normal, as almost every single public institution is on Twitter, Instagram, Facebook, Whatsapp,…

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4 points

Did my duty and submitted a comment 🫡

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42 points

Thats’s embarrassing.

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34 points

“Hi, is this Europe?”

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15 points

*bass boosted* YES, THIS IS EUROPE!

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9 points

No, this is Patrick!

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9 points

Sir, this is a Wendy’s.

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33 points

It’s one of several contact alternatives.

The cropped screenshot and “the official way” is entirely misleading.

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17 points

It’s not. It how you chat with them, as in live chat. Email or a contact form is not a live chat.

I also literally have a comment with the link to the page.

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8 points

I think the problem comes from the misinterpretation of ‘chat’ as a conversation and not as an avenue of support. Live Chat or any capitalized Chat might better said the next title to avoid confusion.

BUT, live chat is stupid and as an IT professional beholden to a Live Chat my users don’t need, just call them. If you don’t have time to call, email them. Response times are UP with chat, but resolution times are DOWN. More deflection in a chat agent than service

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1 point
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Deleted by creator
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2 points

You could have titled it “suggested live chat on Facebook”. But you titled it “the official way to contact”.

Bro, what? This is the title of the post “The official way to chat with the European Union is with… Facebook”. What in the world are you on about?

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