59 points

Doing the right thing. How rare.

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1 point

once they threatened to abandon it sure. eventually even corporations can be dragged into doing the right thing.

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6 points
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And how great of these particular folks for doing the right thing1

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11 points

Amazon Dash buttons have entered the chat.

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Yeah, but everybody knew those were a stupid fucking idea from the start. I didn’t and still don’t feel much sympathy for the people who deliberately bought one of those solely for its intended purpose and then got the rug pulled out from under them.

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3 points

Amazon was effectively giving them away for free for a large portion of their lifespan. You’d have deals where you’d pay for them and then get a coupon for actually using them equal to the purchase price. I feel like I even remember a few times where the coupon you got worked out to slightly more than you paid for the button. Basically, saying that someone ‘bought’ one was usually only partially true.

They did have a few legitimately good uses. Had to have something that needed restocking sporadically but you also didn’t think about often and could wait 2-3 days to receive when you realized you were out. A lot of prerequisites there, I used the ones for trash bags and detergent often.

It’s mostly just a shame the amount of ewaste produced at this point. I still have a box full somewhere in hopes of finding a use case.

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2 points

By “everybody” you mean everybody except Amazon. And I had fun hacking those. They were often on sale for like 2 bucks and they came with a battery that was good for like a thousand presses. You had to start the online setup process but not select any products, listen for the button’s msg to Amazon which contained a unique ID. You could then have your own server listen for a “pressed” signal from that button and do whatever you want. I keep meaning to find out if there’s still a way to initialize brand new ones.

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0 points
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What’s the deal with these buttons?

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258 points

This should be a standard requirement for abandoning an internet reliant product (with all IP and internal documentation released and becoming public domain in the event of a bankruptcy, and keys handled by some consumer protection agency capable of facilitating community projects working to unlock them for owners).

But questionable value of the product aside, the fact that they’re making the effort to not be assholes and try to do what it takes to give their costumers’ products the life they can is better than most, so they deserve credit for that.

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6 points

EU pushed new product liability bill. After it takes effect companies will be responsible for breaking of devices and software.

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1 point
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Seems like a good move but it will also raise the risk of releasing new tech. Startup money will have to include some kind of coverage for that, making it harder to get startup money. Rather than simply impose a liability I would feel better about requiring orphaned IP to be opensourced so interested parties can do exactly what’s happening in this case.

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2 points

Nah, if a company goes bankrupt, their entire software base should just be posted online.

Or sold like their many assets.

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1 point

but it will also raise the risk of releasing new tech.

It has FOSS exemption.

Rather than simply impose a liability I would feel better about requiring orphaned IP to be opensourced so interested parties can do exactly what’s happening in this case.

In a way it does that.

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67 points

Electronic products and software should get a “at least supported until” label on the packaging and legally obligated to keep the servers running until that time.

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5 points

EU citizens can sign EU Citizens’ Initiative for this for games.

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69 points

The company behind this robot is going bankrupt, which is why support ends and they stop working. This law would do nothing in this case because the company seizes to exist.

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1 point

It should be considered an obligation to be met in the bankruptcy process. If they sell the IP for the product the purchaser should have to meet it. Failing that the users should be given the IP rights (opensource would meet this def to me) then.

In just world at least

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14 points
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*ceases, a cute voice-to-text error

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7 points

You can put money and source code in escrow for this exact eventuality.

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5 points

seizes to exist.

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20 points
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Only if there’s an absolute bare minimum they’re allowed to choose of 5-10 years after the last device/software is sold.

And even then, I still think they should be required to unlock devices (and software DRM bullshit/APIs to re-implement server components) to allow people who want to maintain them themselves.

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8 points

But that’s communism!!1!1!!

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49 points

I just don’t get it with these proprietary cloud connected devices. Do people just not realize that keeping server infrastructure running for free after a product is sold is not in a company’s best profit-seeking interests (maybe they don’t even think about how things on the Internet actually work, I dunno)? I thought of this almost fifteen years ago when I started seeing smart thermostats. There should always be an option to go local, even if it requires the consumer to acquire a skillset in IT. Maybe we can start working things like that into right to repair legislation if it isn’t already.

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6 points

For home stuff, look for the tech “Matter over Thread”. They’re protocols* designed to allow your stuff to work with any ecosystem, including local.

It’s been slow to roll out, largely, imo, because companies would prefer to lock people into their own ecosystems and apps. Apple, Google, and Samsung do have some motivations to be interoperable though, and Matter/Thread is that effort. Consider looking at Home Assistant if you want to know more about this ecosystem and local, open control.

I could go into more detail, but this is already a tangent.

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5 points

maybe they don’t even think about how things on the Internet actually work, I dunno

bingo! that’s the reason behind most of their illogical decisions

just ask around, and you’ll find that they want things to just work without understanding how they work

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26 points

I once had a tech support ticket for a computer not turning on. When I checked it out, they had connected a power bar to itself. This 40yr old man genuinely didn’t understand why that wouldn’t work.

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9 points

Did they grow up in an Amish house? How is that possible

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5 points

I really don’t know. All I can say was he was one of the lucky 10,000 that day.

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23 points

Most people don’t think about how things work. I’d guess that most customers thought all the smart features were internal and the Internet connection was just an arbitrary requirement

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11 points

Exactly. Another example of people who are on forums like this are worlds apart from people who know quite literally less than nothing about computers.

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53 points

Using some creepy robot with a proprietary algorithm to provide “emotional support” to children sounds like a good thing to go out of business.

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35 points

IIRC they were designed for kids with autism.

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35 points

So these robots will be autobots?

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18 points
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I bet the kids feel lied to, so probably decepticons

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1 point

roll out 😎

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7 points

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4 points

One would expect kids with autism to be more picky about their emotional support, not less

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8 points

it’s about being able to read emotions:

a large portion of autistic people have trouble reading emotions in others.

that’s why they’re often drawn to things like books, comics, animated content, theater, and, like in this example, robots that clearly express their emotions.

speaking for myself (diagnosed ASD), it’s the ambiguity that bothers me more than anything. i like it when things are nice and clear, neatly organized, and generally don’t require a lot of attention to interpret.

interpreting the environment is taxing enough, adding a lot of emotional interpreting on top can quickly get overwhelming, which leads to poor mood, performance, and ultimately just straight-up headaches…again, this isn’t a hunch, it was part of the ASD diagnostic test.

so i can imagine how much easier it is for kids with similar problems to relate emotionally to something that shows it’s emotions in clear, easily recognizable ways, rather than having to guess constantly. that constant guessing gets real tiring, real quick…

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5 points

I’m sure it worked for some and not for others.

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