Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.
Seems like i have a complete different experience of self checkout here in Germany. But why? Are our devices newer?
No we just care less about theft. The German ones are build to maximace speed and therefore usability. This theoretically makes it rather easy to steal.
If this would become to much of a problem they would also reduce comfort to increase security
You force me to check out my own groceries. Fine.
But don’t get pissed when I have a lot of groceries and have to move my bags because you gave me one square foot of space to bag everything. That’s often my biggest frustration. The robot thinks I’m trying to do some shady stuff, and I’m not.
The ‘robot’ isn’t the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.
Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.
We’re accepting white the Nordic countries are fiercely xenophobic. It changes the game quite a bit.
I don’t know about you, but I get annoyed that I still can’t use NFC at checkout. It’s 2023, tap to pay has been around in the US since 2016 and much longer in Europe.
They want you to use Walmart Pay in the Walmart app. That’s the only contactless way you can pay there. It’s not horrible but you need have an Internet connection to use it.
Do the stores not have free WiFi? I’ve never been in a Walmart, but all bigger stores here in Europe have WiFi.
