Marketing should always be OPT-IN by default, but these extra steps to opt out is truly asshole design.
Oh, and on the opt-out confirmation screen, you get two options: Yes or No. The button colour for “yes” is white, and the “no” button matches the “save” button on the previous screen, so it’s easy to accidentally cancel the opt-out. Double-asshole design!
Inbound calls? Outbound calls? I would not want to sit through an ad instead of being put straight through to a bank rep to report a missing card or some other important issue
This kind of stuff should be 100% opt in as you say!
Inbound calls? Outbound calls? I would not want to sit through an ad instead of being put straight through to a bank rep to report a missing card or some other important issue
Hopefully, it also includes the “upsell” when you do call for something. Like, after the problem is resolved, “we have some other products you might be interested in.”. I don’t want to hear about anything that I’m not asking about.
If this is the marketing opt-out screen you know damn well they’re selling everything they can about your purchase and banking histories. I would change to a credit union post haste.
On of my banking apps fails to open when I disallow connections to graph.facebook.com. Their support team has indicated that it’s not their app. I have logs from various vpn-like capture apps, and my firewall. Pretty icky.
Name and shame