82 points

User reviews that are identified as being unhelpful for potential customers, such as one-word reviews, reviews comprised of ASCII art, or reviews that are primarily playful memes and in-jokes, will be sorted behind other reviews on the game’s store page. That doesn’t mean players won’t ever see these humorous, but unhelpful posts, but it hopefully means that they’ll see them less frequently when trying to learn about a game. If you enjoy seeing these sorts of reviews when browsing the store, there’s an option on the store page to include them when browsing.

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16 points
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they should just have a sorting option as on Lemmy/reddit. let people choose to sort by helpful, humorous, controversial, etc. at set a default of their own preference.

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9 points

In a perfect world that would be great, but there’s enough people there that the tired overused jokes would be voted to the top just like on reddit IMO. Even the various astronomy sub’s are terrible for having tons of shitty jokes over actual information.

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4 points

This. /s

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3 points
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well the difference with steam is they don’t have upvotes and downvotes, they have “helpful” and “funny”. sure some people don’t use them properly, but it’s something. Maybe it would help Lemmy and reddit to bring in a funny vote too if you’re just looking for some laughs.

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45 points

Seems like quite a level headed approach to it. I’m always a little leery of these types of systems but they explain it well and I think their reasoning makes sense.

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40 points

Thank God. I’m so sick of seeing low effort reviews with one or two actual reviews on the front page. From copy paste ASCII art to listing every single disease in the world when reviewing a bad game. And don’t even get me started on the “if this gets [blank] I’ll do [blank]” reviews

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4 points

I will kill the next ascii cat I need to rate helpful to pet

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20 points

When I like or dislike a game a lot and I’m able to articulate why, I usually write a long-winded 2-3 paragraph review on what I liked and didn’t like about it. These reviews tend to get 1-2 reactions at most

One time, I decided to write a positive review for a game I really liked but didn’t feel like saying “the shooting good” six different ways, so I wrote my one and only joke review

It then became my most popular review, with now 37 reactions

So yeah, I see why people do it and yes, I heavily agree with what steam’s doing

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20 points

Sounds like AI will be used to detect the shitty meme reviews. Honestly a great use of ML

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12 points

There’s a “not helpful” button under every review.

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15 points

It has never worked though, as far more people would vote helpful if something made them laugh (because people just think “more upvote”)

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6 points

I dunno, that’s why they added the “Funny” button and I see people use that all the time. Even the nearly-useless “Was this review helpful?” section on Amazon has some use to a customer making a purchasing decision.

If ML can be used to further help the issue, what’s the problem? At least “AI” is being used for something that’s actually trying to solve a practical issue in an attempt to improve the platform and not as an immediate way to extract maximum profit with minimum effort.

You could argue that Valve loves to automate its customer service to save money, and that would be valid and true, but I think improving the platform experience by trying to reduce (if not eliminate) unhelpful reviews is good.

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5 points

Seems like not enough people click those. We are taking about gamers here.

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3 points

Probably true.
Bionicjoey is right though, too. They’re using AI to scale the not helpfulls and other review responses. Personally I’m all for the change.

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4 points
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and some machine learning algorithms to help scale the human judgement calls

I’m just glad they called it machine learning instead of “AI”

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1 point

You don’t even need advanced AI.

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1 point

I never said advanced. They say they are using ML as part of the process in the post

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