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My Synology is on LAN but not connected to internet

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what_is_a_name@lemmy.world
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synology@feddit.de
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I am a bit at a loss what to do next.

2 days ago I got some notifications that Synology could not reach my box. When home I began checking and in fact most things could not find the box. (though fascinatingly SMB could access the box - Lightroom was happily seeing its files on the NAS).

Then I used Synology assistant and found the box (with a new ip …ugh). But even when I connected the box is not connecting to the internet. I can access it via WIFI on my LAN … I see the router sees the box, but I cannot connect to the internet.

(I attempted restoring network settings from backup, I rebooted router and box … no change)

Has anyone seen anything like this before?

Is there any good guide how to re-set and set up network settings and external access ?

If I need to restore to factory settings what is the best way to get back up ad running after? and not lose my data?

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mvpts@feddit.de
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How did you set up your remote access?

If it was simple port forwarding you might need to reconfigure it with the new ip.

Should be easy to set up.

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