I have a UPS Ground prepaid label to return the cell phone that I’m trading. They told me it would be $10-12 to schedule a driver pickup, else I can take it to a dropoff location. When did this start? Boo, UPS. Boooooo.
Edit: To be completely fair, it may be that the destination decided not to pay extra for driver pickups rather than this being some new UPS thing. I don’t know the inner workings.
This has been the case for a long time. Just go on the website and find a drop box or location. They are pretty much all over the place.
Can I just say how shitty UPS is with pick ups? Every time I have to RMA something through Dell’s support they would schedule a delivery of the replacement part and a pick up of the defective one through UPS, right? Not once did UPS actually show up to pick up the parts.
Even when I manually schedule a pick up with them they just don’t show up; they sent an confirmation email saying that they did, but the part is still where I placed it for pick up. And when I email UPS to tell them they just repeat what the confirmation email said.
Probably because Dell uses fedex. I’ve been a Dell service tech off and on for 25 years, and it’s always been fedex.
Not sure if it’s already covered in another comment or if you are already aware, however … Depending on where in the world you live, there may be a semi-local official UPS drop off location at a store or business near you. I live outside of a very small rural town, yet there are UPS drop off options here. They even print, text, or email a receipt to confirm they’ve received it.
Still not as convenient as an at-home pick-up, but it’s something to consider if you didn’t already know.
Scheduled pickups always cost more, but most businesses provide ARS (Authorized Return Service) labels that have pick up pre-paid. They saved $10 and made things inconvenient for you, so you’ll have to either pay for a pickup or drop it off at a UPS store or access point.
Source: been a field tech with several companies that use UPS exclusively. I am far more familiar with UPS than anyone ever should be.
Huh. Just logged into my UPS account, and you’re right.
