Digging customers out from this is quite literally what I do for a living. Issues aren’t always as simple as “don’t pay.”
The article seemed to be aimed at average desk workers. It didn’t contain any data or suggestions not commonly told in phishing tutorials offered by companies.
This is an entry level explanation of a highly complex problem. I would suggest you send it to your grandma or a blue collar friend who doesn’t work on computers.
I want to know -
- Do the kidnappers (I do not know the term) keep the promise?
- What happened after the paying the ransom money?
- What else are involved in addition to paying or not paying?
Also do this in my business. 1. Most do. Otherwise there would be nobody that pays. 100% of my insured customers got their data back. I cannot speak on Personal ransomware. I never paid myself. 2. We got the key to reverse the encryption and gave that to the lawyers and then started work on decrypting. 3. Are you insured? Does your insurer pay? Do your lawyers know? How did they get in? Is that fixable? Why wasnt it closed before? Is it fixed now? Is there proof that what happened will not immediately happen again? And lots more lawyer stuff.
If they don’t uphold their promises, they can’t repeat the scam. I’ve dealt with the hackers and they’re better tech support than larger corps in many ways. They want you to be successful, in a weird way.
They’re dicks for doing it, but when your admin password is “1991mustang” for 16 years, maybe you deserve a lesson in security.
@nobsi@feddit.de is exactly right in their comments.
