For those who work in companies that subscribe users to emails, when users unsubscribe, what portion of them say they "never signed up for this"?

posted 1 year ago

Obviously not looking for hyperaccurate answers, just in general, how many people tend to unsubscribe from promotional emails and how many tick the option “I never signed up for this”?

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funkless_eck@sh.itjust.works

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1 year ago

thats funny but if you gave me a real name and a fake email, it gets run through data normalization and I’d likely get your real email.

If you just give me the company name, fake name and email, it’s possible that if you met our qualification procedure, we’d just dig out the best looking person at the company (head of department, procurement manager, vice president?) and start contacting them based on “institutional buying intent.”

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Muun@lemmy.world

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1 year ago

I’m sure you don’t care, hear it all the time, and/or have no authority to change things, but this is shitty behavior on your industry’s part. Just leave people alone!

Edit: I do appreciate you sharing these insights with all of us!

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funkless_eck@sh.itjust.works

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1 year ago

I mean I’m emailing you twice a week at your work email address for 6 weeks about a product to help you with reducing costs on a certain business function, and making sure you see ads for my company when you would see ads for a different company, and someone pays me money to do it.

I dont touch any personal emails, so I don’t really consider it immoral to email you about your job at your job.

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Muun@lemmy.world

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1 year ago

But I’m not giving you explicit consent to spam me??? You’re gating content behind me giving up an e-mail address and then pretending like that’s consent. Or worse, going and buying my e-mail from someone else. This is the part I find immoral.

And you’re being disingenuous here. You’re not “e-mailing me about my job”, you’re spamming lame brochures that I never explicitly consented to receiving. Whether you think that’s immoral or not, don’t attempt to rephrase it as if it’s some great service you’re doing me.

Edit:

I mean I’m emailing you twice a week at your work email address for 6 weeks about a product

I don’t want you to e-mail me at all, but oh. my. god. one e-mail is enough. I don’t need 11 more! Wtf?

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funkless_eck@sh.itjust.works

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1 year ago

You are giving me explicit consent, though, as payment for downloading a whitepaper. Your options are to opt out at point of sign up, or at any point after that, or, of course, not download the paper

Or if you’ve been prospected, I have to maintain a reason for emailing you in the CRM, and I’d invite you to consider the ramifications of “businesses can’t contact other businesses.” What if you need your windows cleaned? Or your fleet vehicles need to have their tires checked? Or you need a new warehouse to expand your business?

You personally in your every day role may not want that, but businesses, in general, do.

I am emailing you about your job if you are in charge of expensive ($10MM+) software applications and are interested in downsizing your compute and storage costs. Are you those things? If you are a CDAO of a billion dollar company, you probably would like to consider the product I work for.

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Muun@lemmy.world

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1 year ago

You are giving me explicit consent, though, as payment for downloading a whitepaper.

You don’t understand the word “explicit” do you? Unless I check a box that says “please send me bullshit”, I am not explicitly giving you consent to send me bullshit. You’re also not giving me an option to pay for the whitepaper to avoid being sent bullshit.

Or if you’ve been prospected, I have to maintain a reason for emailing you in the CRM, and I’d invite you to consider the ramifications of “businesses can’t contact other businesses.”

The ramifications are that your shitty industry dies over night, and I’m okay with it.

What if you need your windows cleaned? Or your fleet vehicles need to have their tires checked? Or you need a new warehouse to expand your business?

Okay, now I’ve lost respect for you as a person. If I need any of that I’m going to ask my peers for references because I trust references way more than some jackass sending me the same e-mail 12 times over 6 weeks. If I can’t get references, them I’m going to use a search engine. Did you forget that exists?

You personally in your every day role may not want that, but businesses, in general, do.

But for all your bragging about being able to drill down and locate very specific individuals, none of you drill down and search by “this person in particular NEVER responds positively to spam”. So until you start doing that, I’m affected by your immoral practices and I get an opinion too, whether you like my opinion or not.

I am emailing you about your job if you are in charge of expensive ($10MM+) software applications and are interested in downsizing your compute and storage costs. Are you those things? If you are a CDAO of a billion dollar company, you probably would like to consider the product I work for.

We’re having a conversation about your industry in general. Not whatever goalpost you move the conversation to.

It’s clear to me from this conversation that your industry is not able to morally justify themselves and instead of owning your shitty behavior you have convinced yourselves that you’re doing people a service. You are not good people. :(

Also, I did notice you conveniently ignoring my comments on sending 12 freaking e-mails. I’d love to see you justify that nonsense.

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Helix 🧬@feddit.de

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1 year ago

You don’t need to lose respect for people who are brainwashed by capitalism. They don’t know better because it’s normalised for them all the time. If you berate them, it won’t make them change their ways or see that they’re doing harm.

Mailing people out of the blue is probably a good way to get new customers. How else will people know? SEO is always tricky, advertisements are often blocked, calling a company or sending some mails might get better results. However, twelve mails is clearly overdoing it and there should be a functioning opt out button even out of those mails.

I guess a better way would be to go to conferences of your target demographic, but that would require effort.

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