cross-posted from: https://lemmygrad.ml/post/4856141
We live in a sci-fi dystopia.
It’s so absurd it doesn’t sound credible?
Like any idiot manager can understand that being shown a photo of your wife and kids after being shouted at by a customer for the nth time today isn’t really going to help.
It’s also incredibly insulting for call centre staff. Imagine encountering real problems with bank policy et cetera and having a computer try to placate you with a nice soothing picture.