cross-posted from: https://lemmygrad.ml/post/4856141
We live in a sci-fi dystopia.
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2 points
Now this is a boring dystopia – make a halfarsed attempt to “help” mentally exhausted call workers rather than giving them the power to punish abusive customers or to actually fix whatever corporate-level fuckery made them that way in the first place.
It’s so absurd it doesn’t sound credible?
Like any idiot manager can understand that being shown a photo of your wife and kids after being shouted at by a customer for the nth time today isn’t really going to help.
It’s also incredibly insulting for call centre staff. Imagine encountering real problems with bank policy et cetera and having a computer try to placate you with a nice soothing picture.