10 points
*
You clearly haven’t worked a help desk if you think even those simple instructions are something every end user is capable of or willing to do without issue.
0 points
I guess I had really good colleagues. I was the network administrator for a small not-for-profit organization and the only time people came to me with computer problems was when they had tried the things that they knew worked first. If the obvious answers did not fix the problem, then they would bring it to my attention.
