Story time:
A friend of a friend brakes the glass panel on a his Fractal case.
The friend sends an email to Fractal Support with tye intention of trying to buy the glass panel, if it is still available for that particular case. He is being asked about the details of the case.
The next day the panel was mounted on the case… Based Fractal sent the panel … From Scandinavia to Southern Europe … Quite possibly air freight… For free… For free!
So i bought my case in ~2010 - a Define XL. it came with USB2 ports and they sold usb3 as an option. FFW ~5 years and I now have a use for it. managed to find it for like 100€ online - wtf? Email Fractal and get a response ”oh i have like 5 of those in my office! give me your address and i’ll mail you one”
My 15 year old case has USB 3 ports in the front :-)
LMAO no it isn’t! Not answering calls, acting dumb when you do, trying to bully the noisy customer away and charging extra for everything even when not allowed by EU law is customer service here.
If I need customer service, I avoid Western products/services and go for Japanese, South Korean or HK ones; they actually respond fast and take you serious, without extra charge.
Wrong sub, I know.
Nah, definitely goes above and beyond. There are some companies that do this, but there are plenty that will do anything they can to make you just go away.
I’ve heard a similar story of BeQuiet. Friend bought a cooler for AM3, upgraded to AM4, asked about new bracket, it was shipped out to them for free. But I think in that case it was actual company policy they announced on their website, as did many other cooler manufacturers when AM4 came out.
Pretty much every company and every shop I’ve used in my 40+ years on this planet went above and beyond. Both big corporations like IKEA and Philips to small local online shops, which are trying to survive in a world dominated by Amazon. I also lived in a few European countries and had the same experience everywhere.
