My CS degree had a hardware/IT support class, but A) it was entirely simulation based. We never touched any actual hardware. We “built” PC’s or identified physical issues in 3d sim software, set up RAID arrays in software, etc. B) it was super hand holdy and you only ever go over a problem once, so nothing on the class has stuck. I know much more from having built, troubleshot and maintained my own computers and network than I ever learned from that class, then learned more by doing in an actual IT support position before becoming an engineer.
I mean to be fair the sheer amount of material most university engineering programs require these days makes spending significant time on specific problems almost impossible. They try to shove so much theory into your head they lose track of practical implementation. Basically everyone I went to school with complained about the lack of practical application relative to theory, and I studied mechanical engineering which is theoretically and literally chiefly concerned with hardware.
