It sounds like they literally can’t refund people because the company completely ran out of money and is gonna be liquidated. Sucky situation for all parties involved.
If only there was law demanding to refund broken products before liquidation.
And who is going to pay for that? If they could afford to refund all their customers they wouldn’t be going bust.
Or a law stating that in the case fair refunds can not be provided that the software needed for running the hardware becomes public domain and is published and released on a git maintained by the library of Congress.
Surely in that case they could open their software so the community can figure out what it would take to keep it running.
Their creditors would sue because thats an asset that can be sold to refund them.