When you hire someone to act on your behalf, all of their actions are your fault. They are you.
I’m not saying this shouldn’t be a huge warning sign not to hire this company to everyone else. I’m saying the only possible way to not be the bad guy would have been a statement “we terminated our arrangement immediately and will pay all of the costs of our mistake”.
100% agree: I’m just saying that the guy at Funko might not have been aware of what these farms do, at least the first time because the sales powerpoints and what they actually do aren’t even in the same universe.
The next time though? Fuck 'em, they’re complicit.
You don’t get a pass on this time until you fix this time by publicly terminating your relationship and paying all the costs you created, including lost business.
By authorizing them as a legal representative, their actions are your actions. Recovering from them is your issue, not the victim’s.