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87 points

I notice it doesn’t include the word “sorry”.

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40 points

It’s really just “this thing happened” and nothing else, as if they’re reporting on events where they’re just innocent bystanders. Instead of saying what they did, it’s “hey, we didn’t do [detail]”.

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14 points

Is it a legal liability thing to avoid using specific words? It’s hard to imagine it being bad PR to “properly” apologize (at least compared to releasing a non-apology apology statement).

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9 points
*

Yes, theoretically Itch could sue them for lost revenue. Brandshield should be very afraid of Funko getting sued since getting your client sued can’t look good

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5 points

I would imagine that admitting fault is a bad look when it comes to fighting the lawsuit that inevitably comes after. Hard to claim you’re not liable when you’ve made a statement saying it’s your fault.

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5 points

In USA yes. In Canada we made a law about exempting “sorry” specifically, not even joking lol.

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