10 points
even without real competition on the market,
Which is the effect of
giving the customers the best most experience possible
6 points
I mean, if even Steam would have stopped 5 years ago with adding and innovating and just maintaining everything to work smoot, they still would be better than any other platform. Just sit and count money.
Look at epic, I happily claim every week the game they give away, but where is the motivation to even consider them over steam. They had all this time and money to just copy things steam did right or add new things themselves .
Almost nothing happens.