Zoomer here. The problem is really much worse than the meme suggests, and it isn’t really a generational gap at all.
The computer power user is a dying breed.
Today’s average computer user on windows, macos, or (heaven forbid) chromeos, knows nothing about software. They don’t even know what software is. They can’t install a program except through an app store. If you ask them which browser they use, they’ll probably say “google.” Furthermore, many perfectly functional people don’t use any computer except their phone.
The tendency toward user-friendly systems is fundamentally a good thing, in my opinion. It has advanced the democratisation of computing and its advantages. But on the flip side, it has left a huge swath of the general public totally reliant on systems they neither control nor understand in the slightest.
I use Arch, btw. I put my own computer together - I bought and assembled the hardware components, I performed a minimal, headless installation of my operating system, and I meticulously scripted every personalisation of my window manager (I use dwm).
To me, computing comes easily, as second nature. I used so many systems from such a young age that I simply intuit the design language of user interfaces, whether I’ve used them or not. To me, they seem painstakingly designed to make this easy. Yet, because of my computer literacy, I am often called upon as tech support for my family and friends, from zoomers to boomers, and most of them seem like helpless infants when it comes to technology.
This is because the average user doesn’t have to know or care what their system really does or how it really works. So, by the path of least resistance, a user learns the bare minimum to get what they want from their system. I’m not sure of anything that could change this reality.
As I said, it’s not a bad thing that most of the population can now access the advantages computing delivers. But I do see this state of affairs as brittle and concerning, where people depend utterly on software they don’t understand. This is often propriety software made by profit-driven corporations. The average user doesn’t know or care that they don’t actually control their software - because they don’t need to. They don’t know or care that their data is being tracked and sold, that their computer will update itself without permission or install programs they can’t vet, and that alternatives to this exist.
