Listen, I don’t want to be in a pointless internet argument; I could answer your question by referencing some of the things that go into deciding what reasonable adjustments should be put in place, legally speaking (in particular, your question is getting at the “how much is reasonable” aspect of the problem"), but I only want to engage in this conversation if you’re actually interested to learn.
(On that front, I apologise for the sharp tone of my previous comment, because that certainly wasn’t conducive to conversation.)
Legally speaking, the ADA promotes accessibility in public accommodations, but it does not require music streaming services to provide lyrics. There is no legal precedent requiring these services.
Additionally, the service in question is free. Do any music streaming services provide both lyrics and music for free? While I don’t particularly favor Spotify, this argument doesn’t relate to any legal obligation on their part.
There is no legal precedent requiring these services.
There is legal precedent for requiring captioning where I’m from and probably in the US as well. Practically every form of broadcasted video (and at least here, it is required of websites with video) has a legal requirement to provide captions. I don’t see how it would be difficult to apply that to music.
It being available on the free tier has almost no relevance to Spotify being a profit making entity that has to comply with the law. I’d be surprised if they don’t get in trouble for it legally. As pointed out elsewhere it’s paywalling an accessibility feature. Which seems like a great way to draw enough eyeballs to your bullshit and get legislation changes; assuming it doesn’t already violate it.
