Is there a reason why? Less funding? Web devs don’t make the pages Firefox friendly? Since the user base is smaller, they just don’t care?
That’s all really nice. But the fact is, we use what works. It’s a pragmatic decision. They’re are so few Firefox users and on the end issues are not very common.
The number of Edge users is only a few % more, do you skip that too? Just check Chrome and Safari and call it a day?
As someone that uses only Firefox and knows others who do, this really surprises me. If a website is broken on Firefox then it’s shitty webdev work and I’ll find another store.
Everything works fine in edge. Only Firefox has issues.
Users don’t care why that is. If their app doesn’t work they won’t use this niche browser that very few people use.
Funny, we get more complaints about DuckDuckGo browser than anything else, and that’s one of the few we don’t test on. I know this because I make it a point to have someone from CS tell me about consistent pain points users are having. I wonder how many complaints about Firefox not working your customer service team is getting daily and you just don’t hear about it because they’ve been told to tell users “just say Firefox isn’t a supported browser and to try installing Chrome.”
You should ask someone in CS. Whichever agent bullshits the least (not the manager) - you might learn something.
Almost 3/10 people accessing your sites are using Firefox. All those “images not loading right or whatever” are probably blatant to them, making them think “wow, what an absolute shit website.”
3 out of 10.
