John Mulaney gets paid by prompt fondlers to tell jokes at a party. He spends 45 minutes telling them that they are idiots, which is nice.
10 points
Basically, yeah. At my last job working in vendor support the “customer success” team was entirely sales-focused. Support (as in “my product isn’t working as expected please help”) was under a different department that would sometimes get badgered by the customer success guys if it seemed like a case was making it harder to upsell, or if the customer’s problem was that they wanted to do something their current purchase didn’t cover.
