2 points
I have a friend who’s a new PM (in scaled agile). He isn’t up on expectation management.
We have a process where we request data from another agency which takes “from 7 seconds to 12 days”
And of course he tells people that. And of course they hear “7 seconds”
I have told him that if the SLA is 12 days, say “less than 12 days”
