My only real complaint is their app is laggy.
Do you have other complaints with it?
It’s terrible with direct streaming lossless Dolby Atmos (TrueHD) streams, not only where it’s not possible but there are workarounds (AppleTV / Infuse), but also on each and every platform it’s being done by other apps (Android, Xbox, PC / Kodi).
I only use it because I paid peanuts for lifetime premium and alternatives have egregious UX that I can withstand but my extended family cannot.
My biggest complaint is that it defaults to “recommended” instead of “library” which means for new users (family members you are trying to help remotely) don’t see the videos in your collection but instead a random unordered list to scroll sideways.
After you select library to see everything, it doesn’t save that view as default unless you go into settings and change it to remember changes.
A new annoying feature they added is when setting up a new account, the default is to send every video you watch to all friends/family unless you select disable. So you can’t even setup quickly by putting in a user/password and being ready to go. You have to talk family members through setup or everyone with access to your Plex will get email spammed with everything that person watched.
I have home videos on my server and this means lengthy phone calls to family so they can actually see the videos.
My biggest complaint is that it defaults to “recommended” instead of “library”… it doesn’t save that view as default unless you go into settings and change it to remember changes.
That’s a pretty minor gripe considering there is a setting for it. Also, given that it’s a you-get-it-one-way-or-the-other kind of setting, they’re always going to be upsetting someone.
Do you actually use their “recommended” view?
Do you primarily watch Plex live TV or their other ad supported movies?
Have you helped an older relative with computer problems over the phone?
If you could set the default, it wouldn’t be a problem.
My main complaint is when it decides to just stop casting to Chromecast in the middle of episodes randomly - then I have to open the app, reconnect, and resume.
Also I find the Chromecast controls stop responding frequently making it so I can’t pause what I’m watching - it’ll like disconnect from the Chromecast but keep playing.
My partner also complains about lots of bugs on the iOS app.
I’ve been having trouble with this too.
So far my best assessment is that the problem stems from the Chromecast not playing well with my router. Resetting the Wi-Fi on my router tends to fix the problem, but it’s seriously annoying.
Separately, I also have issues with the play/pause not working when casting and some other weird interface behaviors sometimes. But all in all, it’s worth complaining, but it still works better than everything else.
Biggest issue I and my friends have with my Plex server is the constant buffer-play-for-a-minute-buffer issue with certain anime subtitle formats. Although the little bit of searching I’ve done with that indicates that may be more of an issue with the device being streamed on than with Plex itself. I dunno.
As someone else said, this almost always comes down to the device they’re using. Especially if it’s a Playstation console or a Smart TV (in my experience) as they don’t support x265 codec or have .ass support, or both
Certain subtitle formats cannot be directly streamed, so your server is probably re-encoding video on the fly to burn in the subtitles. PGS format is actually a series of images and will always require re-encoding video. Picking SRT should work with device direct streaming.
That must be it, then. Thankfully I’ve got Bazarr set up to snag SRTs for imported media, so those should generally be available.
