Yup i see that complaint very often and i do not understand where pepole get it. The r2 l2 whatewer its called thingy is probably the most used new controler feature since analog became a thing ( or perhaps speaker on the controler. Thats used quite extensivly since dualshock 4 ).
The touchpad is still usless tho despite it being a thing since ps4.
I think I could count on one hand the number of games I’ve played that actually used the touch features of the touch pad (swipe, pinch, etc…) rather than have it just be a big button.
I forget which game it was but they let you control the map with it. Was actually pretty good once you got used to it.
I mean its good enough just as a quick setting menu like in kilzone. I wonder why more games dont use it as such. I would love to have it as quick setting in cyberpunk so i can quickly change between grenade rocket launcher and the camuflage ( or to be precise map whatewer i need there , thats just my particular build ).