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This makes no sense. How does a working phone “miss a few vitals parts” necessary to replace battery?
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there’s a channel on YouTube, by louis rossman. you’ll find plenty of examples of bs answers from apple tech support in order to make you spend a great deal of money.
furthermore, nowhere it talks about “vital parts”. So yeah, it makes no sense, but for other reasons.
Read your comment twice, now I got what you mean. took me a bit, but you’re definitely right.