‘The intuition was to take the complexity and push it onto the user,’ Moxie Marlinspike says at Black Hat. ‘We were just wrong.’

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Bugs me that in all of his examples he does the thing for the user instead of having them do it while he guides them through it. I have a ‘sit on my hands’ rule for cases like that. But it has been a while since I’ve done desktop support.

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