Amazon failed to adequately alert more than 300,000 customers to serious risksâincluding death and electrocutionâthat US Consumer Product Safety Commission (CPSC) testing found with more than 400,000 products that third parties sold on its platform.
The CPSC unanimously voted to hold Amazon legally responsible for third-party sellersâ defective products. Now, Amazon must make a CPSC-approved plan to properly recall the dangerous productsâincluding highly flammable childrenâs pajamas, faulty carbon monoxide detectors, and unsafe hair dryers that could cause electrocutionâwhich the CPSC fears may still be widely used in homes across America.
While Amazon scrambles to devise a plan, the CPSC summarized the ongoing risks to consumers:
If the [products] remain in consumersâ possession, children will continue to wear sleepwear garments that could ignite and result in injury or death; consumers will unwittingly rely on defective [carbon monoxide] detectors that will never alert them to the presence of deadly carbon monoxide in their homes; and consumers will use the hair dryers they purchased, which lack immersion protection, in the bathroom near water, leaving them vulnerable to electrocution.
Instead of recalling the products, which were sold between 2018 and 2021, Amazon sent messages to customers that the CPSC said âdownplayed the severityâ of hazards.
In these messagesââdespite conclusive testing that the products were hazardousâ by the CPSCâAmazon only warned customers that the products âmay failâ to meet federal safety standards and only âpotentiallyâ posed risks of âburn injuries to children,â âelectric shock,â or âexposure to potentially dangerous levels of carbon monoxide.â
Typically, a distributor would be required to specifically use the word ârecallâ in the subject line of these kinds of messages, but Amazon dodged using that language entirely. Instead, Amazon opted to use much less alarming subject lines that said, âAttention: Important safety notice about your past Amazon orderâ or âImportant safety notice about your past Amazon order.â
Amazon then left it up to customers to destroy products and explicitly discouraged them from making returns. The e-commerce giant also gave every affected customer a gift card without requiring proof of destruction or adequately providing public notice or informing customers of actual hazards, as can be required by law to ensure public safety.
Further, Amazonâs messages did not include photos of the defective products, as required by law, and provided no way for customers to respond. The commission found that Amazon âmade no effortâ to track how many items were destroyed or even do the minimum of monitoring the ânumber of messages that were opened.â
No idea which phone you have, but dbrand does carry a decent amount of models. However, it is mostly limited to Apple, Google, Samsung, and One Plus. It does suck trying to find some things though. I do try to get things directly from the manufacturer website when it makes sense, but sometimes Amazon IS their website.