rolaulten

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

I don’t know what part your unaware of - so let me do the ELI5. They (HashiCorp) created a tool called teraform which is used for defining what servers/other infrastructure you use in places like AWS. Up until recently this was open source under the Mozilla license to something that’s not quite open, but not fully closed source (yet).

Aka sso.tax

Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.

I use it a fair bit. Mind, it’s something like formating a giant json stdout into something I want to read…

I also do find it’s useful for sketching out an outline In pseudo code.

How can you not link the rpgnet review of such a…system. https://www.rpg.net/reviews/archive/14/14567.phtml

It’s not. Simple reality is your going to end up in help desk (you might end up in a SNOC or related but ultimately I’d advise help desk just so you learn some real world ops). Security, like it’s engineering counterparts is not something you can do with zero experience in the industry. The two hardest job interviews you will ever have in the general it industry are getting into help desk, and getting out of help desk.

Odds are you have met someone with it, but the eye color shifts depending on what colors are around them.

Just to give an outsider perspective to anyone reading this. I live in the Seattle Metro, have worked for Microsoft, and now work at a unicorn. I have a list of skill and experience that any ops department would drool over. Amazon is is one of the companies I won’t even apply to unless I’m desperate for a job (and even then I’m not planning to stay).

And I know I’m not the only one.

We need less entertainment that runs forever and more that has a plan for how long it should be.

In this case it ran as long as it was feasible, then a little longer and then they where done.